Please text 615-881-4270 for assistance. Some items may ship separately.

Policies

RETURNS, REFUNDS & LOST PACKAGES:

"We appreciate your business. Producing exceptional merchandise with great customer care is very important to us. We would be nothing without you."

I haven't receive all of my items:
Please note, some items may ship separately. It's our pleasure to assist. Please text Zayda at 630-776-2979 or email sales@district13clothing.com.

My package says delivered, but is not here:
Our apologies. Please contact your local carrier that was designated via the link below. They will want to speak to the recipient. Open a case by following the link below. This is usually resolved by next day. Some domestic shipments have insurance.
USPS - Click here to find missing mail 

My package has not moved in quite some time:
Please text Zayda at 630-776-2979 or email sales@district13clothing.com. 
We will need to look at your order. Please make sure the shipping address you entered is correct. We'll look at your tracking number to see where it's at and why.
International Orders with items sent from USA: Our tracking number ends when it leaves our country.
Please feel free to contact us via email or text Zayda at 630-776-2979.

How long do I have to return the item?
The item must be taken to the postal carrier within 30 days of initially receiving the item. We feel this is more than enough time.

I received the correct item, but it doesn't fit like I thought it would:
Our apologies. Please text Zayda at 630-776-2979 or email sales@district13clothing.com. I'll make you a shipping label so you can return it at no extra cost to you.

If it's a hat, skateboard, watch, etc. (Basically anything with a box): Keep the original box!
If it's a shirt, hoodie or jacket (Basically anything with an envelope): Go by USPS and get a priority envelope. You'll it to return your package.
You will receive a refund minus your original shipping cost once we receive the returned item.

I received the wrong item:
Our apologies. Please text Zayda at 630-776-2979 or email sales@district13clothing.com. I'll make you a shipping label so you can return it at no extra cost to you.

If it's a hat, skateboard, watch, etc. (Basically anything with a box): Keep the original box!
If it's a shirt, hoodie or jacket (Basically anything with an envelope): Please go by USPS and get a priority envelope from a kiosk. You'll it to return your package.
You will receive a full refund once we receive the returned item.

There is an issue with my garment:
Our apologies. Please text Zayda at 630-776-2979 or email sales@district13clothing.com with photos of the issue.

If it's a hat, skateboard, watch, etc. (Basically anything with a box): Keep the original box!

I'm tired of waiting for my item. I want a refund:
Our apologies. We are happy that you are excited to receive and use our products! We provide custom, quality items. During Covid-19, some items may take up to 28 working days to fulfill due to slow moving incoming supplies. Once you receive the item, you are free to return it for a full refund. We can not refund an item that we don't have in our hands. You will receive a full refund once we receive the returned item.

I haven't received any of my items:
It'd be our pleasure to assist. If more than 6-8 working days have passed and you have not received a tracking number, p
lease feel free to text Zayda at 630-776-2979 or email sales@district13clothing.com