ESTIMATED DELIVERY listed in item description - Text 615-881-4270 for assistance

Policies

RETURNS, REFUNDS & LOST PACKAGES:

"We appreciate your business. Producing exceptional merchandise with great customer care is very important to us. We would be nothing without you."
-David Walker

How long do I have to return the item?
The item must be taken to the postal carrier within 30 days of initially receiving the item. We feel this is more than enough time.

I received the correct item, but it doesn't fit like I thought it would:
Our apologies. Please text 615-881-4270, email sales@district13clothing.com, or write us on social media (IG or FB). I'll make you a shipping label so you can return it at no extra cost to you.
If it's a hat, skateboard, watch, etc. (Basically anything with a box): Keep the original box!
If it's a shirt, hoodie or jacket (Basically anything with an envelope): Go by USPS and get a priority envelope. You'll it to return your package.
You will receive a refund minus your original shipping cost once we receive the returned item.

I received the wrong item:
Our apologies. Please text 615-881-4270, email sales@district13clothing.com, or write us on social media (IG or FB). I'll make you a shipping label so you can return it at no extra cost to you.
If it's a hat, skateboard, watch, etc. (Basically anything with a box): Keep the original box!
If it's a shirt, hoodie or jacket (Basically anything with an envelope): Go by USPS and get a priority envelope. You'll it to return your package.
You will receive a full refund once we receive the returned item.

There is an issue with my garment:
Our apologies. Please text 615-881-4270, email sales@district13clothing.com, or write us on social media (IG or FB).with photos of the issue. (Emails get buried)
If it's a hat, skateboard, watch, etc. (Basically anything with a box): Keep the original box!

I'm tired of waiting for my item. I want a refund:
Our apologies. We are happy that you are excited to receive and use our products! The estimated fulfillment & shipping times are listed for each item for a reason. We provide custom, quality items. Once you receive the item, you are free to return it for a full refund. We can not refund an item that we don't have in our hands. You will receive a full refund once we receive the returned item.

My package is lost:
Our apologies. Please contact your local carrier that was designated. They will want to speak to the recipient. Open a case. This is usually resolved by next day.
Some domestic shipments have insurance.